![]() If you feel that the poster is much darker than you had anticipated please email our dedicated customer service team with a photograph. We will certainly look into whether we are able to incorporate your suggestions into the design. We are always interested to know how we might make our Star Maps more aesthetically pleasing to our customers. Hi Nu Yorkster, Thank you for your feedback. Reply from Under Lucky Stars Updated Jul 21, 2023 I hope that all of the above information will help reassure you that your star map genuinely shows the stars that were above you at your special moment in time, and that the star map itself is a high quality product. When we tried it, we felt that the star maps looked cluttered and gave a much cleaner and aesthetically pleasing appearance, without the names added to the Star Map. We chose not to add the constellation names in to the Star Map purely for aesthetic reasons. You can check the report that was done by a NASA engineer here and the full report assesment here With respect to the constellations that appear on your Star Map we have emailed a link to you which lists all of the constellations that appear. We are indeed the only star map company that has been independently astronomically verified. ![]() ![]() We use perspex rather than glass as it is much lighter to ship and has a lower probability of breakage. Our frames are created from high-quality wood usually solid ash or similar, with hand stained satin finish. Each frame is handmade by a team of specialist picture framers and the print custom framed. It is also lignin-free, ensuring it will not yellow with time. The paper we use is designed for archival storage and is acid-free, making it highly resistant to aging. We use 200 GSM smooth fine art paper and print at 300 DPI resolution as we believe this gives the best results. Each Star Map is custom made and printed on high quality paper. First of all we would like to assure you that you have indeed purchased a quality product. We are very sorry to read that you are disappointed with your Star Map.
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